Frequently Asked Questions

Q: How do I set up an account?

A: You can set up an account through New Customer Registration. Your account will be ready 1-2 business days after we have received all required information (resale information, tax ID, etc). Once all required information is confirmed, you will receive an automatic message from our system.

Q: Why can’t I access my account?

A: Your account may be inactive. Please contact us and one of our reps will help you out.

Q: Can my account have separate log ins for multiple users?

A: Yes, you are welcome to use multiple emails for the same customer ID (e.g. for multiple salespeople within the same company). Simply complete New User Registration for each user.

Q: How can I place an order?

A: You can place orders through our website after account is setup and confirmed, or you can email orders to

Q: What is your minimum order quantity?

A: Our minimum order quantity is 12 pieces per color, per style. Assorted size & color pack cannot be broken.

Q: What type of decorations do you do?

A: We offer wide variety of decoration methods for all your needs. Please refer to our Domestic and Overseas program pages for more details.

Q: How to view or request a copy of Mega Cap catalog?

A: You can view our virtual catalog online or request a copy through contact us and provide your mailing address. We will gladly send a catalog your way.